AI-Powered Chatbots for Efficient Pharmacy Information Assistance in Library Systems

Abstract

Artificial Intelligence (AI)-powered chatbots are transforming the landscape of information retrieval and user assistance in modern library systems, particularly in the domain of pharmacy education and research. These intelligent systems leverage natural language processing, machine learning, and knowledge-based frameworks to provide accurate, real-time responses to user queries. In pharmacy libraries, where access to updated drug information, clinical data, and research literature is critical, AI chatbots enhance efficiency, accessibility, and user engagement. They reduce the workload of librarians while ensuring continuous availability of services. This review explores the architecture, applications, benefits, challenges, and future potential of AI-powered chatbots in pharmacy library systems. The study also highlights their role in improving pharmaceutical education, supporting evidence-based practice, and facilitating drug information services.